Ordering Online & Store Policies
New File Submission Fee
If you choose to receive a proof of your project prior to printing, your proof will be prepared by our Prepress Department and e-mailed to you. If after viewing these files you determine that you need to submit new files you can do so by contacting our prepress department at [email protected] or by calling 617-466-1944.
Due to the time it takes to pre-flight and prep your files, a $25 fee will be assessed each time you submit new artwork and this fee must be paid prior to sending you a new proof. If you need to submit new files because the original files were corrupt you will not be charged. Once you give final approval to your proof, no changes are possible.
Discounts & Promotions
To qualify for a promotion you must place your order during the promotional period. The discount offer cannot be combined with any other promotions or discounts. Qualifying purchases exclude custom quoted orders, postage, printing options, shipping and sales tax.
Sales Tax
All Massachusetts orders are subject to sales tax. If your company is tax exempt, your exemption certificate must be sent or faxed to our Billing Department at 617-466-1975 prior to placing your first job so we can set up a tax exempt account for you.
New Mandatory Policy Regarding Sales Tax
If your Customer Account is Tax Exempt, you must login in prior to placing an order or you will be charged Sales Tax. Effective immediately, any order that displays Tax being charged during check-out will not be refunded or credited back. If you have any questions please contact our Billing Department prior to completing an order.
Shipping Information
ADI Print Solutions assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. Shipping charges are calculated on a per-product basis. Please make note of the shipping charges associated with each item. We will add insurance to each outgoing shipment to cover the replacement cost in the event of damage or loss on behalf of the shipper. We ask that you carefully plan both the anticipated turnaround time and the time to ship to your final destination as it is very difficult to process Shipping Changes once an order has been placed.
Return / Refund Policy
All sales are final. No refunds are available on orders unless no files have been prepared for printing and no on-line proof has been sent. In the case of a refund on an order that printing has not started, a $10 processing fee will be charged for printing only jobs and a $ 35 fee will be charged for Mailing Services jobs where we have already processed your mailing list. If an order is canceled after we have already pre-flighted your files and have shown you an on-line proof, an additional $25 fee will be charged. RUSH FEES ARE NOT REFUNDABLE UNDER ANY CIRCUMSTANCES. Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us within 7 business days after your package arrives. All claims MUST be made within 7 days of receiving your order. Shipping charges will not be refunded unless lost or delayed. Returned products must be in absolutely new and unused condition for refund. Should your print job contain manufacturing errors and/or defects, we will rerun and ship the job at no charge; however, defective product refunds and reprints shall not exceed the amount paid by the User or $1,000.00 (whichever is less). ADI Print Solutions reserves the exclusive right to judge what a manufacturing error and defect is.
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. A note about the Fair Credit Billing Act: Under this act, your bank limits your total loss and cannot hold you liable for more than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures. We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a U.S. Postal Money Order or business check. Checks will delay your order, as we must wait for your funds to clear before we ship any merchandise. Please allow an additional 7-10 business days for processing and shipping of your print order if paid by check or if by PayPal e-check. To order by check, just print the order confirmation page and then mail the form with payment to:
ADI Print Solutions
12 Channel Street, Suite 801
Boston, MA 02210
Indemnification
You agree to indemnify, defend, and hold harmless the Covered Parties (as defined above) from and against any and all claims, losses, damages, costs and expenses, including attorneys' fees, arising from or related to (A) your use of the Site, (B) your breach of the Terms of Use, (C) your dispute with another user, (D) the unauthorized access to any password-protected area of the Site using your password, and (E) any image or content being reproduced as part of your order. If using the Site on behalf of a Third Party (as described below), you agree to defend, indemnify and hold harmless the Covered Parties as described on behalf of yourself and any Third Party.
